HOW IT WORKS
Many of our devices, PALADIN included, are being designed with two layers of Rushboard's ecosystem – named CELL and CATAPHRACT, respectively. Whereas CELL will handle functional attachments for XR (i.e., expanding what you can do with our products), CATAPHRACT is a customisable theme platform. For more information on these, click the logos below:
Besides these subsystems, however, what we intend to offer most is better hardware support. When it comes to repairs, we understand users don't want to wait days or, sometimes, weeks to use their products again, because a piece of their equipment has broken. Starting with PALADIN, therefore, most of the product will be 3D printed, where a partnered network of Makerspaces will help create items/replacement components to-order.
This means if you need to fix something with it, or perhaps get a new CATAPHRACT pack, users can select a nearby Makerspace and they will either create it within 48 hours (including a small materials fee), or hold it from existing stock for you to collect. In turn, this avoids it being damaged by postal delivery, while adopting a "zero litter" initiative towards packaging.
Of course, our core devices will come in carry cases for permanent and safe storage, though we intend to not distribute our products, accessories or replacement parts to users by post; all this will be handled by your selected, local facility. More established Makerspaces will then act as Repair Hubs later, with the ability to recycle our products (or even help you upgrade at a discount) to avoid a trip to the landfill – minimising e-waste.
Lastly, for users with complicated disabilities, we are introducing the Rushback Program, when care is too expensive or difficult to purchase our products under normal circumstances. Working with NHS England, and through affordable pricing tiers, this will extend our core devices to a user's lifetime, with heavy discounts on CELLs and upgrades to any new, next-generation versions we develop. Then, should they no longer need our products, these can be returned in exchange for reasonable cashback, allowing the hardware to be loaned out to another individual.
It is our hope both of these support platforms will, thus, make it easier for users to manage their disabilities, without the hassle of paying traditional retail costs.